FAQs · Prize draws for competitions & promotions in Australia

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General

randomdraws.com.au is an online service focused on helping you randomly select winners for your competitions, trade promotions, or give aways.

Use our free Random Number Generator to draw winners for raffles.

Agencies, bloggers, law firms and brands trust our service to hold independent/third party random draws.

Our random draw system is government approved and certified in Australia, one of the most heavily regulated countries in the world with respect to trade promotions and competitions.

Results are drawn randomly by our system from your list of entries, and will provide fair and objective winners. You can be confident that there is no bias as our system is built specifically for competitions and trade promotions.

randomdraws.com is a service of TPAL, an Australian entity focused on compliance relating to the running of trade promotion lotteries/competitions. This includes online permit applications and the auto-drafting of terms and conditions.

  • Government approved and certified in Australia
  • Same low fee regardless of how many entries you have
  • No monthly subscription required
  • Easy to use wizard
  • Option to schedule draw
  • Option for anonymous draw
  • We specialise in draws for promotions. Nothing else.
  • Backed by TPAL, a leader in compliance for competitions/promotions
  • You will receive a certificate of compliance

randomdraws.com.au keeps a record of all of your draws, sortable by client and draw. Keeping all your draws in one spot is a good way to manage your promotional activity.

Use our service to perform compliant random draws for your clients and keep safe records in one spot for possible audit purposes.

My account

Your email address and a chosen password.

You are able to change your password in the Accounts section, after you log in. The password must be at least 5 characters in length.

You can opt out of future emails in the Accounts section, after you log in.

Compliance

Our random draw system is government approved and certified for all Australian states (including SA and NSW) to use for drawing winners, for trade promotions and competitions. Australia is one of the most heavily regulated countries in the world with respect to competitions. This gives you confidence that our methodology and system has been tested independently and can be trusted. You will receive a certificate of compliance.

Yes. We are certified/approved for use in all Australian states (including SA and NSW). Download our certification for your records or to help support a trade promotion permit application. Please note that NSW no longer issues certification documents, but we are compliant with all regulations.

We are certified in Australia, one of the most heavily regulated countries in the world with respect to competition compliance. In most cases, you can use randomdraws.com.au to legally perform your draw in your country. However, we suggest that you check your local legislative requirements before you proceed. We have dedicated services for the US, UK, Canada and New Zealand.

In Australia, there are rules and regulations around what random draw system you can use, depending on the nature of the promotion. Our system is government certified and is legally compliant. In countries where the laws may be less restrictive, agencies and brands are still using our service because they want their draws to be seen as independent and unbiased. They also want to keep records of their draws for potential audit purposes.

You generally need to apply for a permit to run a "game of chance" competition. Visit TPAL for more information. If the permit application asks you to submit our certification, you can access it here.

The draw location is the official address where you intend to perform the draw (e.g. your office). You do not need to reference us in any way in your terms and conditions.

In general, the auditors will verify that the draw occurred at the location and day/time specified in the competition's terms and conditions, and that it was performed in an unbiased manner with with each entrant having a fair and equal chance of winning.

If you registered an account with us when you held the draw, you will have a time stamped record of the draw showing the randomly selected winners and the entries from where the winners were drawn.

By using randomdraws.com.au, you are effectively using a third party system that is independent from you, the promoter of the competition.

Keeping records

You have the option to register an account with us so that we can keep records of each draw that you perform, OR you can proceed without an account and we will delete the draw records after the draw.

You should generally keep records of your draws for potential audit purposes. In Australia, you generally need to maintain records of your promotion for up to 3 years.

Pricing

AUD $50 for one draw.

Or prepurchase 10 draws for AUD $300, or 100 draws for AUD $2000.

We accept Amex, MasterCard and VISA using Stripe.com or you can pay by PayPal.

We do not charge a credit card fee.

The fee to perform a draw is the same regardless of how many entries or winners you require. The limits are: 10,000,000 entries, 10,000 winners and a maximum file size of 100MB.

If you require greater limits, please contact us.

Please contact us if you are a high volume user and would like to discuss alternative arrangements.

You can select your billing currency using the currency selector at the top right of the site.

Yes. You can pre-purchase 10 draws, which reduces the cost of each draw by approximately 40%. You can also pre-purchase 100 draws, which reduces the cost of each draw by approximately 60%.

You have 12 months, from the date of purchase, to use your credits. If you pre-purchase additional draws before the expiry date, any unused credits that you may have at that time will receive the same 12 month expiry as the additional credits (effectively extending the expiry date of the original credits).

Log in to view your remaining credits. You can purchase additional draw credits before they expire (which will extend the expiry date of the original credits).

We are unable to offer a refund on unused credits, regardless of the length of the expiry period.

You can't transfer credits to another account.

You do not need to pre-purchase draw credits.

You will be sent a receipt via automatic email when you transact.

Contact us if you experienced any issues with the service and would like to receive a refund.

Security and integrity

We keep all of your records confidential and access to your past draws are via secure password. We will never share your information with anyone and we do not store your credit card details.

randomdraws.com.au uses a 256-bit SSL certificate, ensuring all data is encrypted end-to-end. Your entrant and winner data is private and secure.

If you prefer, entry data can be anonymised or truncated before uploading. For instance, upload only the row ID numbers or some other unique identifier which you can match with your records after the draw. This means that none of your private data will ever be uploaded or stored.

It is not mandatory to register an account with us in order to perform a draw. However, note that this will mean that you will not be able to access past draws. After you perform an anonymous draw, we will delete the draw details from our servers.

Entry data can be anonymised or truncated before uploading. For instance, upload only the row ID numbers or some other unique identifier which you can match with your records after the draw. This means that none of your private data will ever be uploaded or stored.

No.

If you are concerned about privacy, or cannot upload confidential entrant details, we suggest you anonymise or truncate your data before uploading. For instance, upload only the row ID numbers or some other unique identifier which you can match with your records after the draw. This means that none of your private data will ever be uploaded or stored.

Holding a draw

  • Name of draw and organisation
  • The list of entries (tsv, csv, or txt)
  • Prize quantities
  • Choose to draw immediately or schedule
  • Sign up with email address and a preferred password OR proceed anonymously
  • Pay for single draw or pre-purchase 10 or 100 draws
  • Download randomly generated winners

If you have the eligible entries available on a spreadsheet or alike and you know how many prizes you are awarding, it may take you less than 2 minutes. The random draw wizard is really easy to use and there are only a few steps to go through.

The draw occurs immediately after you confirm and pay for the draw. Or you can schedule the draw to occur at a future time and day.

Yes. You can set up your draw to be performed at a specified time and day in the future. We will automatically send you an email to confirm when the draw has occurred. There is no additional cost to schedule the draw.

Note that in cases where the draw require, or have the possibility of, entrants or auditors attending the draw, you should ensure that you are present at the draw location at the scheduled time and day.

txt, csv, or tsv. If you would like to use an Excel file, please save it as a CSV before uploading. The maximum file size is 100MB. Do not zip the file or password protect it.

Please represent the entries in rows. For example, 10 rows equals 10 entries (or 11 if you have a header row).

Please remove any blank rows.

The header row is usually the first row in your file and may contain descriptions/headings (eg first name, last name, email, phone number) relating to the entries. We ask you whether your file contains this header row so that we can accurately identify the actual entry rows (entries)

You are able to view the randomly generated winners on the results page and you can also download them to an Excel document. Each row on the document represents one winner for one specific prize.

Please ensure that you upload the correct/final entry and prize list, as you are not able to edit a draw once submitted. Please contact us to organise a new draw.

You should generally allocate the major prize to the first winner and the minor ones after that, so that everyone has a chance to win the more valuable prize. The draw wizard will remind you to do so when you set up the draw.

Only upload duplicate entries if the terms and conditions of your competition allows for multiple entries and the same winner can win multiple times. If you want to prevent an entrant with multiple chances from winning more than once, we suggest you perform a separate draw for each winner.

Visit our instant win service InstantWinAPI to handle your instant win requirements.

To help you ensure integrity, we keep a record of all draws completed. If you do not want us to store any details of the draw, you can hold an anonymous draw.

Please contact us if you would like us to help with a bespoke draw or want us to perform the draw for you.



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