FAQs · Prize draws for competitions & promotions in Australia
randomdraws.com.au is an online service focused on helping you randomly select winners for your competitions, trade promotions, or give aways.
Use our free Random Number Generator to draw winners for raffles.
Agencies, bloggers, law firms and brands trust our service to hold independent/third party random draws.
We are not affiliated or associated with any of our customers.
Our random draw system is government approved and certified in Australia, one of the most heavily regulated countries in the world with respect to trade promotions and competitions.
Results are drawn randomly by our system from your list of entries, and will provide fair and objective winners. You can be confident that there is no bias as our system is built specifically for competitions and trade promotions.
randomdraws.com is a service of TPAL, an Australian entity focused on compliance relating to the running of trade promotion lotteries/competitions. This includes online permit applications and the auto-drafting of terms and conditions.
- Government approved and certified in Australia
- Same low fee regardless of how many entries you have
- No monthly subscription required
- Easy to use wizard
- Option to schedule draw
- Option for anonymous draw
- We specialise in draws for promotions. Nothing else.
- Backed by TPAL, a leader in compliance for competitions/promotions
- You will receive a certificate of compliance
- Option to hold live draw
- Option to publish winners
randomdraws.com.au keeps a record of all of your draws, sortable by client and draw. Keeping all your draws in one spot is a good way to manage your promotional activity.
Use our service to perform compliant random draws for your clients and keep safe records in one spot for possible audit purposes.
Your email address and a chosen password.
You are able to change your password in the Accounts section, after you log in. The password must be at least 5 characters in length.
Our random draw system (TPAL Electronic Draw System) is government certified and compliant for all Australian states (including QLD, SA, NSW, and WA) to use for drawing winners, for trade promotions, competitions, and raffles. Australia is one of the most heavily regulated countries in the world with respect to competitions. This gives you confidence that our methodology and system has been tested independently and can be trusted. You will receive a certificate of compliance.
The formal name of our system is TPAL Electronic Draw System.
Yes. We are certified/compliant for use in all Australian states (including QLD, SA and NSW).
We are certified in Australia, one of the most heavily regulated countries in the world with respect to competition compliance. In most cases, you can use randomdraws.com.au to legally perform your draw in your country. However, we suggest that you check your local legislative requirements before you proceed. We have dedicated services for the US, UK, Canada and New Zealand.
In Australia, there are rules and regulations around what random draw system you can use, depending on the nature of the promotion. Our system is government certified and is legally compliant. In countries where the laws may be less restrictive, agencies and brands are still using our service because they want their draws to be seen as independent and unbiased. They also want to keep records of their draws for potential audit purposes.
You generally need to apply for a permit to run a "game of chance" competition. Visit TPAL for more information. If the permit application asks you to submit our certification, you can access it here.
The draw location is the official address where you intend to perform the draw (e.g. your office). You do not need to reference us in any way in your terms and conditions.
Yes. If you have uploaded an entries file, we can publish the winners of your draw. To set up winner publication, click the Set up button in the winner publication section on the draw's detail page. You may set up publication before a scheduled draw occurs, or at any time after. Once set up, a link will be provided to you that can be shared with the public.
You have the option to register an account with us so that we can keep records of each draw that you perform, OR you can proceed without an account and we will delete the draw records after the draw.
You should generally keep records of your draws for potential audit purposes. In Australia, you generally need to maintain records of your promotion for up to 3 years.
Our service fees are listed on the pricing section of the homepage.
We accept Amex, MasterCard and VISA using Stripe.com or you can pay by PayPal.
We do not charge a credit card fee.
The fee to perform a draw is the same regardless of how many entries or winners you require. The limits are: 20,000,000 entries, 1,000,000 winners, and a maximum file size of 100MB (if uploading entries).
If you require greater limits, please contact us.
You can select your billing currency using the currency selector at the top right of the site.
Yes. You can pre-purchase 10 draws, which reduces the cost of each draw by approximately 40%. You can also pre-purchase 100 draws, which reduces the cost of each draw by approximately 60%.
You have 24 months, from the date of purchase, to use your credits. If you pre-purchase additional draws before the expiry date, any unused credits that you may have at that time will receive the same 24 month expiry as the additional credits (effectively extending the expiry date of the original credits).
We are unable to offer a refund on unused credits, regardless of the length of the expiry period.
You can't transfer credits to another account.
You do not need to pre-purchase draw credits.
You will be sent a receipt via automatic email when you transact.
Security and integrity
We keep all of your records confidential and access to your past draws are via secure password. We will never share your information with anyone and we do not store your credit card details.
randomdraws.com.au uses a 256-bit SSL certificate, ensuring all data is encrypted end-to-end. Your entrant and winner data is private and secure.
If you prefer, entry data can be anonymised or truncated before uploading. For instance, upload only the row ID numbers or some other unique identifier which you can match with your records after the draw. This means that none of your private data will ever be uploaded or stored.
It is not mandatory to register an account with us in order to perform a draw. However, note that this will mean that you will not be able to access past draws. After you perform an anonymous draw, we will delete the draw details from our servers.
Entry data can be anonymised or truncated before uploading. For instance, upload only the row ID numbers or some other unique identifier which you can match with your records after the draw. This means that none of your private data will ever be uploaded or stored.
If you are concerned about privacy, or cannot upload confidential entrant details, we suggest you anonymise or truncate your data before uploading. For instance, upload only the row ID numbers or some other unique identifier which you can match with your records after the draw. This means that none of your private data will ever be uploaded or stored.
Alternatively, you may simply specify the number of entries to draw from instead of uploading a file. We'll draw row numbers for you to match against your list. It is your responsibility to provide an accurate number and to match the results to the correct entries.
Holding a draw
- Name of draw and organisation
- A list of entries (tsv, csv, or txt), or the number of entries
- Prize quantities
- Choose to draw immediately or schedule
- Sign up with email address and a preferred password OR proceed anonymously
- Pay for single draw or pre-purchase 10 or 100 draws
- Download randomly generated winners
If you have the eligible entries available on a spreadsheet or alike and you know how many prizes you are awarding, it may take you less than 2 minutes. The random draw wizard is really easy to use and there are only a few steps to go through.
The draw occurs immediately after you confirm and pay for the draw. Or you can schedule the draw to occur at a future time and day.
Yes. You can set up your draw to be performed at a specified time and day in the future. We will automatically send you an email to confirm when the draw has occurred. There is no additional cost to schedule the draw.
Note that in cases where the draw require, or have the possibility of, entrants or auditors attending the draw, you should ensure that you are present at the draw location at the scheduled time and day.
txt, csv, or tsv. If you would like to use an Excel file, please save it as a CSV before uploading. The maximum file size is 100MB. Do not zip the file or password protect it.
Please represent the entries in rows. For example, 10 rows equals 10 entries (or 11 if you have a header row).
It is up to you what content you include in the rows, as long as you can identify who the winners are based on the data. This could be name, customer ID, ticket number, email, phone number or any other data that helps you identify who the entrants are.
Please remove any blank rows.
Alternatively, you may also simply specify the number of entries you wish to draw from. We'll draw row numbers for you to match against your list. It is your responsibility to provide an accurate number and to match the results to the correct entries.
The draw wizard asks me to identify whether my entrants file contains a header row. What does this mean?
The header row is usually the first row in your file and may contain descriptions/headings (eg first name, last name, email, phone number) relating to the entries. We ask you whether your file contains this header row so that we can accurately identify the actual entry rows (entries)
You are able to view the randomly generated winners on the results page and you can also download them to an Excel document. Each row on the document represents one winner for one specific prize.
Please ensure that you upload the correct/final entry and prize list, as you are not able to edit a draw once submitted. Please contact us to organise a new draw.
You should generally allocate the major prize to the first winner and the minor ones after that, so that everyone has a chance to win the more valuable prize. The draw wizard will remind you to do so when you set up the draw.
Only upload duplicate entries if the terms and conditions of your competition allows for multiple entries and the same winner can win multiple times. If you want to prevent an entrant with multiple chances from winning more than once, we suggest you perform a separate draw for each winner.
To help you ensure integrity, we keep a record of all draws completed. If you do not want us to store any details of the draw, you can hold an anonymous draw.
Please contact us if you would like us to help with a bespoke draw or want us to perform the draw for you.
Reserve winners are relevant if any of the original winners are invalid for any reason. When you enter the number of winners for a prize, you will be asked to enter how many reserve winners you want. There is no extra fee.
Yes. If you have uploaded an entries file, a live draw can be held. To set up a live draw, click the Set up button in the live draw and winner publication section on the draw's detail page. A link will be provided to you that can be shared with the public. The link will direct visitors to a page containing the draw's details and a live countdown to the draw time. Once drawn, this page will become a winner publication page, displaying the winners of the draw that just occurred.
We also offer Screen share mode, which allows you to stream, screen share, or otherwise publicly display the draw process while preserving your privacy and obscuring details related to the draw.
Screen share mode disables credit card payments for your privacy, and hides your personal account data, draw numbers, and certain entrant data. You can optionally set the visibility of your draw's entry count.