randomdraws.comTM by TPAL

Frequently asked questions Answers to all your questions about prize draws for sweepstakes & giveaways

Browse FAQs

General

randomdraws.com™ is an online service focused on helping you randomly select winners for your chance based promotions, sweepstakes and raffles.

Agencies, law firms, bloggers and brands in the USA and from around the world trust our service to hold independent/third party random drawings.

We are not affiliated or associated with any of our customers.

Our system randomly selects winners from your list of entries to provide a fair and objective result. You can be confident that there is no bias as our system is built specifically for giveaways and sweepstakes.

Visit our fairness and randomness page to learn more about our drawing methodology.

  • Same low fee regardless of how many entries you have
  • No monthly subscription required
  • Easy to use wizard
  • Option to schedule drawing
  • Keeps a record of the drawing
  • We specialize in drawings for sweepstakes and giveaways.
  • You will receive a certificate of compliance
  • Option to hold live drawing
  • Option to publish winners
  • Option to allow entrants to check if they were part of the drawing

randomdraws.com™ keeps a record of all of your drawings, sortable by client and drawing. Keeping all your drawings in one spot is a good way to manage your promotional activity.

Use our service to perform compliant random drawings for your clients and keep safe records in one spot for audit purposes.

Yes. Please see the API page for more details.

Visit our instant win service InstantWinAPI to handle your instant win requirements.

My account

Your email address and a chosen password.

You are able to change your password in the Accounts section, after you sign in. The password must be at least 8 characters in length.

Click here to reset your password. We will email you instructions of how to do so.

You can opt out of future emails in the Accounts section, after you sign in.

Compliance

Yes. We have had our random number generator certified by BMM, an independent testing laboratory, against the RNG requirements in the following standards:

  • GLI-19: Standards for Interactive Gaming Systems, Version 3.0
  • GLI-11: Gaming Devices, Version 3.0

View our certifications and supporting reports.

Agencies and brands are using our service because they want their drawings to be seen as independent and unbiased. They also want to keep records of their drawings for potential audit purposes. While you may use your own methods, our service guarantees that the results are sufficiently random for your purposes. Learn more.

In general, the auditors will verify that the drawing occurred at the location and day/time specified in the sweepstakes's terms and conditions, and that it was performed in an unbiased manner with each entrant having a fair and equal chance of winning.

Every drawing is stored in your account, meaning you will have a time-stamped record of the drawing showing the randomly selected winners and the entries from which the winners were drawn.

Each drawing also has its own audit trail that permanently logs every action related to it, which you can view via the drawing's detail page.

By using randomdraws.com™, you are effectively using a third party system that is independent from you, the sponsor of the sweepstakes.

Yes. If you have uploaded an entries file, we can publish the winners of your drawing. To set up winner publication, click the Set up button in the Public page section on the drawing's detail page. You may set up publication before a scheduled drawing occurs, or at any time after. Once set up, a link will be provided to you that can be shared with the public.

We also allow you to optionally customize this page to include your brand's colors, images, and more.

The drawing lookup feature allows you to find a specific drawing by entering the certificate ID. The certificate ID is displayed on the drawing certificate.

randomdraws.com™ certifies and verifies that all entries to a drawing will be treated equally, and that no entry will receive an unfair advantage or unfair gain. However, the organizing entity (e.g. sponsor) is responsible for providing complete and accurate entries for use in our system. Prize fulfillment and winner communication also remain the responsibility of the organizing entity. We provide sponsors with the option to enable entry checking and winner publication for additional transparency.

randomdraws.com is an independent service that is not affiliated with drawings or their sponsors.

If you have concerns about the legitimacy of a particular drawing or its sponsor, we suggest contacting the relevant government authority.

Keeping records

You must register an account with us so that we can keep records of each drawing that you perform, as well as a secure audit trail that you can view from each drawing's detail page. The audit trail permanently logs every interaction related to your drawing from the moment it is created.

You should generally keep records of your drawings for potential audit purposes.

Security and integrity

We keep all of your records confidential. Access to your past drawings requires a secure password. We will never share your information with anyone and we do not store your credit card details.

randomdraws.com™ uses a 256-bit SSL certificate, ensuring all data is encrypted end-to-end. Your entrant and winner data is private and secure.

If you prefer, entry data can be anonymized or truncated before uploading. For instance, upload only the row ID numbers or some other unique identifier which you can match with your records after the drawing. This means that none of your private data will ever be uploaded or stored.

Visit our security and privacy page for more information.

No.

If you are concerned about privacy, or cannot upload confidential entrant details, we suggest you anonymize or truncate your data before uploading. For instance, upload only the row ID numbers or some other unique identifier which you can match with your records after the drawing. This means that none of your private data will ever be uploaded or stored.

Alternatively, you may simply specify the number of entries to draw from instead of uploading a file. We'll draw row numbers for you to match against your list. It is your responsibility to provide an accurate number and to match the results to the correct entries.

Pricing

Our service fees are listed here.

We accept Amex, MasterCard and VISA using Stripe.com or you can pay by PayPal.

We do not charge a credit card fee.

The fee to perform a drawing is the same regardless of how many entries or winners you require. The limits are: 20,000,000 entrants, 1,000,000 winners, and a maximum upload size of 200MB (if using an entries file). If uploading a zip file, the unzipped entries file has a maximum file size of 300MB. Advanced drawings have an additional limit of 1 billion total entries.

If you require greater limits, please contact us.

Please contact us if you are a high volume user and would like to discuss alternative arrangements.

You can select your billing currency using the currency selector at the top right of the site.

Yes. You can pre-purchase 10 drawings, which reduces the cost of each drawing by approximately 40%. You can also pre-purchase 100 drawings, which reduces the cost of each drawing by approximately 60%.

You have 24 months, from the date of purchase, to use your credits. If you pre-purchase additional drawings before the expiry date, any unused credits that you may have at that time will receive the same 24-month expiry as the additional credits (effectively extending the expiry date of the original credits).

Sign in to view your remaining credits. You can purchase additional drawing credits before they expire (which will extend the expiry date of the original credits).

We are unable to offer a refund on unused credits, regardless of the length of the expiry period.

You can't transfer credits to another account.

You do not need to pre-purchase drawing credits.

You will be sent a receipt via automatic email when you transact.

Sign in to view a history of all your receipts.

Contact us if you experienced any issues with the service and would like to receive a refund.

Holding a draw

  • Name of drawing and organization
  • A list of entries (tsv, csv, txt, or zip), or the number of entries
  • Prize quantities
  • Choose to draw immediately or schedule
  • Sign up with an email address and a preferred password
  • Pay for a single drawing, or pre-purchase 10 or 100 drawings
  • Download randomly generated winners

Yes, our free demo feature allows you to run through the entire process from start to finish for free, without requiring an account.

Demo drawings can test our full set of features, including advanced uploads, live drawings, entry checking, winner publication, and page branding.

Instead of uploading, you will select an example entries file and will be limited to a small number of prizes. Demo drawings will not be associated with your account if you are logged in. They will be removed and become inaccessible after a few days.

Click here to try a free demo drawing.

If you have the eligible entries available in a spreadsheet or similar file and you know how many prizes you are awarding, it may take you less than 2 minutes. The random drawing wizard is really easy to use and there are only a few steps to go through.

The drawing occurs immediately after you confirm and pay for the drawing. Or you can schedule the drawing to occur at a future time and day.

Yes. You can set up your drawing to be performed at a specified time and day in the future. We will automatically send you an email to confirm when the drawing has occurred. There is no additional cost to schedule the drawing.

If entrants or auditors are required or expected to attend the drawing, ensure that you are present at the drawing location at the scheduled time and day.

txt, csv, tsv, or zip. If you would like to use an Excel file, please save it as a CSV before uploading. The maximum file size is 200MB. Do not password protect it.

You may zip the file, but the unzipped entries file must not exceed 300MB. Multiple txt, csv, or tsv files cannot be present in the zip file.

Please represent the entries in rows. For example, 10 rows equal 10 entries (or 11 if you have a header row). We also support advanced upload options, such as weighted drawings. In this instance, your file should contain one entrant per row, with a column containing the entry count for that entrant. Further instructions and options can be viewed in the wizard.

It is up to you what content you include in the rows, as long as you can identify who the winners are based on the data. This could be name, customer ID, ticket number, email, phone number or any other data that helps you identify who the entrants are.

Please remove any blank rows.

Alternatively, you may also simply specify the number of entries you wish to draw from. We'll draw row numbers for you to match against your list. It is your responsibility to provide an accurate number and to match the results to the correct entries.

Visit our Entries file help page for more information and to validate your file.

Yes. A weighted drawing allows each entrant to have a different chance to win. This is an optional feature.

To set up a weighted drawing, select the Advanced Drawing option in the wizard. Your entries file should contain one entrant per row, and must include a column containing the entry count for that entrant. All entrant rows must contain a whole number value in this column to use this feature. Up to 20 million entrants and 1 billion total entries are supported.

The entrant's entry count directly affects their chance to win. For example, an entrant with 20 entries would have twice the chance to win of an entrant with 10 entries.

The header row is usually the first row in your file and may contain descriptions/headings (eg first name, last name, email, phone number) relating to the entries. We ask you whether your file contains this header row so that we can accurately identify the actual entry rows (entries).

You are able to view the randomly generated winners on the results page and you can also download them to an Excel document. Each row on the document represents one winner for one specific prize.

Please ensure that you upload the correct/final entry and prize list, as you are not able to edit a drawing once submitted.

You should generally allocate the major prize to the first winner and the minor ones after that, so that everyone has a chance to win the more valuable prize. The drawing wizard will remind you to do so when you set up the drawing.

Only upload duplicate entries if the terms and conditions of your competition allow for multiple entries and the same winner can win multiple times. If you want to prevent an entrant with multiple chances from winning more than once, we suggest using our advanced drawing option which can be selected on Step 2 of the wizard.

Contact us to discuss your requirements.

To help you ensure integrity, we keep a record of all drawings completed.

Please contact us if you would like us to help with a bespoke drawing or want us to perform the drawing for you.

Yes. If you have uploaded an entries file, a live drawing can be held. To set up a live drawing, click the Set up button in the live drawing and winner publication section on the drawing's detail page. A link will be provided to you that can be shared with the public. The link will direct visitors to a page containing the drawing's details and a live countdown to the drawing time. Once the drawing has occurred, this page will become a winner publication page, displaying the winners of the drawing that just occurred.

You may optionally customize this page to include your brand's colors, images, and more.

We also offer Presentation mode, which allows you to stream, screen share, or otherwise publicly display the drawing process while preserving your privacy and obscuring details related to the drawing.

Presentation mode disables credit card payments for your privacy, and hides your personal account data, drawing numbers, and certain entrant data. You can optionally set the visibility of your drawing's entry count.

After you sign in, click the account menu and then click Presentation mode to configure.

Yes, we offer a free optional entry check page for all drawings that have an uploaded entries file. After scheduling or completing the drawing, find the "Entry checking" section on the drawing detail page and click "Set up entry checking".

Here, you can select a column that contains a unique identifier field, like Ticket Number, Receipt ID, etc. The data from this column isn't publicly visible, but entrants can query your entries file to determine if their unique identifier exists in this column.

You can select whether entrants receive the total number of entries they have, or simply a yes/no response.

You may optionally customize this page to include your brand's colors, images, and more.

If you also select to publish your winners, the entry check feature will appear on your publication page. Otherwise, a unique entry check URL will be generated that you can share with your entrants.

Optional features

Add tools when you need them

  • Live drawing

    Share a link to your scheduled drawing with your entrants so they can watch the countdown.

  • Winner publication

    Create a custom page to announce the winners of your drawing in a format configured by you.

  • Entry checking

    Allow your drawing's participants to instantly check that the drawing contains their entry.

  • Custom branding

    Apply your brand's logo, color scheme, and more to your live drawing, winner publication or entry checking pages.

Display and privacy

Presentation mode

Prepare the site for streaming, screen sharing, or displaying a drawing to an audience.

Protection is active
  • Personal account details and drawing identifiers are hidden.
  • Sensitive entrant data is obscured.
  • Payments are unavailable until you turn Presentation mode off.

You have no credits and payments are disabled while Presentation mode is active. You will not be able to perform a drawing.

Disable Presentation mode and purchase drawing credits before proceeding.

Presentation mode options

Audience privacy

Choose the information people can see while you present.

File privacy warnings are off

Uploads or downloads may reveal private data while Presentation mode is active.

On-screen display

Control the information shown alongside your drawing.